Administration & Customer Service Representative

About the role

The Administration & Customer Service Representative will be the first point of contact for customers at the American Samoa branch, delivering high‑quality support and ensuring smooth office operations.

Key responsibilities

• Handle customer enquiries via phone and internal systems, meeting agreed SLAs and KPIs.
• Manage the end‑to‑end order lifecycle, including space allocation, shipment details, documentation and coordination with planners.
• Proactively address exceptions such as delays, disruptions, CODs and damaged cargo, keeping customers informed.
• Build strong relationships with internal teams, overseas agents and Pacific Island agencies to resolve issues.
• Support operational and commercial tasks, including reporting, cargo routing and promotion of e‑business services.

Required profile

• Previous administration and customer service experience with strong organisational and computer skills.
• Excellent written, verbal and telephone communication abilities and a customer‑focused approach.
• Demonstrated problem‑solving skills and ability to manage issues effectively.
• Ability to prioritise competing workloads, meet deadlines and work independently with minimal supervision.
• Legal right to live and work in American Samoa; no visa sponsorship or relocation offered.